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Of course, we can tell you why customers choose us. But who can do that better than our own customer himself? We regularly talk to our customers to discover the story behind their wellness dream. It is not without reason that more than 4,000 people have already chosen Welvaere and people still come to our showrooms in the Netherlands, Belgium, Germany and France every day. And people order products from us online in Uganda, Madeira, Portugal, Scandinavia, Italy and Ibiza, among others.
⭐ What customers say in recent Trustpilot reviews
With a excellent rating on Trustpilot (based on over 800 reviews), the overall sentiment about Welvaere is very positive.
The more recent reviews highlight the following points in particular:
- Professional and personal service: Customers experience the employees as knowledgeable, friendly and take the time to explain everything properly, both in the showroom and during delivery.
- Product quality: It is often noted that the hot tubs and saunas of high quality and beautifully finished are, which gives a luxurious and sustainable impression.
- Delivery and installation: The communication about the delivery will be as plainly experienced and the delivery team is praised for their friendliness, expertise and efficiency when placing the product.
- The 'Prosperous Experience': Many people refer to the showroom experience in Nijkerk as inspiring and atmospheric, which convinced them of their choice.
🗣️ Customer stories and reviews at a glance
Below do you read what customers say about their journey to their wellness dream, from first visit to delivery.
Service and delivery experiences
Customers experience the entire process, from showroom to installation, as very positive and professional.
- 🇳🇱 Rene M. (Trustpilot about its hot tub):
“A very good and pleasant experience from start to finish! Expert and honest advice in the showroom. [...] The delivery drivers took all the time to give us the right and clear instructions about maintenance and use.”
- 🇧🇪 Anonymous customer (Trustpilot about its hot tub):
“Great experience from purchase to delivery. The hot tub is lovely, and the service excellent. The team was friendly and helpful when installed in our garden in Flanders.”
- 🇩🇪 Anonymous customer (Trustpilot about the Tønsauna):
“Great Quality and Toller Service! Die Tønsauna ist pünktlich behovedert. Those Mitarbeiter were very competent and friendly. Auch der Aufbau war gut preparedTund schnell erledigt.” (Translated: Great quality and great service! The employees were very competent and friendly. The structure was well prepared and quickly arranged.)
- 🇳🇱 Willemijn B. (Trustpilot about her Ducktub):
“Communication from the showroom to delivery was very pleasant and clear. [...] We contribute ideas and, despite the challenging location in our garden, the delivery was top executed!“
About the quality and appearance of the products
The looks, quality and feel of the products are often said to be decisive for the purchase.
- 🇳🇱 Arjan B. (Trustpilot about his Barrel Sauna):
“We are very satisfied with the Barrel Sauna. Good and honest information in the showroom. The product is really from high quality and a beautiful addition to our garden.”
- 🇳🇱 Vanessa (Customer story about her hot tub):
“With the wood of the hot tub: it feels super luxurious, but also very basic one way or another. Being out in nature, with the fire around, really completes it.”
- 🇳🇱 Petra the V. (Trustpilot about her hot tub):
“Super helped by the ladies in the office and the drivers who came to bring the hot tub. A super nice hot tub, a piece of jewelry in the garden!”
The 'Prosperous Experience' and making the choice
Many customers say that the Experience Center experience was decisive, even after a long trip.
- 🇧🇪 Valerie (Customer Story):
“When we read the positive reviews about Welvaere, we said: we're just going to take a look at the showroom. When we came to you, we received a detailed explanation and we actually have immediately tied the knot.”
- 🇫🇷/🇧🇪 Yves (Customer Story):
“I was really enthralled by the Scandinavian hot tubs. [...] I then went to the showroom, which is a 3-hour drive from my house. I had a small one at the time trip made with a hotel stay.”
- 🇳🇱 Joyce (Customer Story):
“When you arrive, it feels like you're in a wellness center. We then went home with the quote and... enjoyed taking a look at the hot tub, it was really fun!”
- 🇧🇪 Saskia (Customer story about hot tub and sauna):
“We had to drive home via the Netherlands. That was on a Thursday, so we drove straight to Nijkerk and ordered the hot tub and sauna. that came out perfect!”