What exactly does Extra Assurance include?

Extra Assurance Hot Tub

What is included:

• 3 years total warranty (2 years standard + 1 additional year)
• Coverage for manufacturing and construction defects of the tub, heater, and frame
• Coverage for technical defects or malfunctions (not caused by improper use)
• Free call-out fees for service appointments within the warranty period
  

What is not included:

• Normal, natural wear of materials, especially wood, such as discoloration and greying caused by weather conditions and the natural movement of wood. Ageing of metal and plastic is also included
• Damage caused by improper use, insufficient maintenance, or external factors (storm, fire, frost, incorrect heating, improper use of chemical products)
• Accessories and consumables (chimneys, filters, filter glass, heater stones, covers, and loose accessories)
• Maintenance and service work outside the warranty

Extra Assurance Sauna

What is included:

• 3 years total warranty (2 years standard + 1 additional year)
• Coverage for manufacturing and construction defects of the cabin, heater, and frame
• Coverage for technical defects or malfunctions (excluding user errors)
• Free call-out fees for service appointments within the warranty period
  

What is not included:

• Normal wear and tear (discoloration, greying, cracking, capillary action, deformation of wood)
• Damage caused by improper use, insufficient maintenance, or external factors (storm, fire, frost damage, chemical products)
• Damage caused by failure to treat and adjust the sauna in a timely manner
• Accessories and consumables (heater stones, lamps, ventilation grilles, chimneys, aromas, cushions, and loose accessories)
• Maintenance and service work outside the warranty
  

Conditions:

• Valid for hot tubs or saunas purchased through Welvaere
• The additional 1-year warranty starts after the standard 2-year warranty ends
• Correct installation, use, and maintenance in accordance with the user manual are required

We’re happy to help you

Are you considering adding Extra Assurance to your hot tub or sauna, or would you like to first discuss what this means for your specific situation? Our support team is ready to assist you and will be happy to think along with you.

‍Please note: at this time, Extra Assurance is only available for customers in the Netherlands, Belgium, and Germany.