Something is broken. Where can I report this?

You can report damage or problems via our service page. We will respond with a solution within 2 business days.

Having a problem with your hot tub, sauna or accessories? Of course, we are sorry to hear that. Simply report it via this page. Our technical department will review your report and take in 2 business days contact you.

We do everything we can to solve the problem quickly and neatly, so that you can enjoy your outdoor moment carefree again.

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How do I maintain my glass filter system?

Keep your filter clean by backwashing and replace the filter glass and UV lamp in time.

My filter system is leaking, what can I do?

A leak in your filter system is annoying, but often easy to fix yourself.

I have brown spots in my hot tub, what can I do about it?

Brown spots often indicate too much iron in the water. You can quickly solve that yourself.

Can't figure it out?

Fill out the service form and we will contact you.

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